Due to the nature of items being hand crafted after each order, we only replace items if they are defective or damaged.
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
We pride ourselves in providing quality merchandise and customer service. If there is a quality issue with your order, send us an email at firstname.lastname@example.org immediately with the following information:
*Your order number
There is no need to return defective or damaged goods unless advised by a member of our support team.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.